e*******s
发帖数: 1979 | 1 deliver晚了预期的3天, 病人就发飙了, file了credit card dispute.
东西是一个used dell的笔记本, 500块钱的样子, 病人还说说东西不是like new
condition的, "the merchandise is not as described on the product listing
page." 这种应该怎么办呢
收到亚麻的来信如下,
Greetings from Amazon.com.
The issuer of the credit card used for order 107-5422026-0237038 has
informed us that the charge for this order is in dispute. The customer
claims that the merchandise is not as described on the product listing page.
Please issue a refund via the Amazon Payments system, or reply to this email
explaining why no credit is due. Your response should include the date and
method of shipment, delivery confirmation, your return policy and return
instructions, along with any other information that is relevant to this
dispute.
Do not ship a replacement for this order if you have not already done so.
Order Number:
Order Item(s):
Item 1 of 1
Product Name: Dell Inspiron I7547-4020 - 15.6" Touch-Screen Laptop -
Intel Core i7 - 8GB Memory - 1TB Hard Drive - Silver
Your response is required within five business days. Failure to provide the
requested information within this timeframe may result in a debit to your
account.
Note: funds on your Amazon Payments account equal to the disputed amount may
be held on reserve pending resolution of this chargeback. You may be liable
for up to the full amount if the dispute is settled in the customer’s
favor. Please understand that the outcome is decided by the credit card
issuer, not by Amazon. Your liability will be reduced by any amount you
voluntarily refund, so there is no reason to withhold a deserved refund
until the chargeback is settled.
We appreciate your cooperation in resolving this dispute. Thank you for
selling with Amazon.com. | s********3
发帖数: 945 | 2 首先，你知道什么是 “like-New" condition 么？ |
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